How do I create a feature request?
Your Top 7 Tips For Managing Feature Requests
- Put everything in one place.
- Create a system for receiving and managing feature requests.
- Respond – personally, promptly and honestly.
- Categorize and Prioritize the requests.
- Discuss the requests with colleagues and other customers.
- Stay in touch with customers.
How do you respond to a customer asking for a product or feature you don’t currently have?
Feature requests that you are not working on
- Find their real need. Before replying “No” immediately, pause for a moment and think from your customer’s perspective.
- Offer workarounds. As we talked about in politely rejecting customer requests, there’s some kind of “yes” most of the time.
- Give an honest explanation.
How do you prioritize requests?
Best Practices for Prioritizing Customer Requests
- First come, first serve.
- Allow customers to determine the level of urgency.
- Create categories for types of requests.
- Create categories for types of customers.
- Respond quickly, no matter what.
- Streamline your reassign process.
- Create service level agreements (SLA’s).
How do I write a good feature request?
A feature request should be specific. Include images that would make the request tangible. Reference factual content in support of your request. Tag the feature request appropriately (feature-request and possibly others).
Where can I submit feature requests, feedback and suggestions?
The most effective place to share your feature request and ideas for improving Discord is at feedback.discord.com. The Discord team regularly review the ideas and incorporate them into future product planning and discussions. Make sure to vote on your favorite features!
How does agreement with a feature request work?
Agreement with (or against) a feature request is typically done through voting, with a positive [negative] score representing a bias in favour of [against] the request. It may take some time to refine a feature request as dictated by comments, chat discussion and/or voting.