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How to configure the knowledge base search control?
You can configure the Knowledge Base Search control to: Show automatic suggestions in search results based on certain fields, or based on text analytics. The text analytics feature in only available for Dynamics 365 for Customer Engagement. Define filters that users can use on search results.
What does it mean to have a knowledge base?
Having a knowledge base in place will help you manage both tacit knowledge as well as explicit knowledge that’s being generated in your company. This system may include: With the right knowledge management tools, you make this information readily accessible to anyone on your team that needs it.
How does the knowledge base work in Dynamics 365?
Shows the rating on an article. Allows the user to filter knowledge articles based on article status: Draft, Approved, or Published. Allows the user to filter knowledge article search results based on the language they choose.
Which is the best way to transfer knowledge?
Since knowledge exists in the mind, the best way to transfer knowledge within an organization is to start with considering how knowledge is transferred from one person to another. There are multiple approaches one can take here: writing, telling, or showing.
How to hide user details in activity reports?
Hide user details in the reports If you want to hide user level information when you’re generating your reports, you can quickly make that change in the admin center. In the admin center, go to the Settings > Services & add-ins page.
How to create activity reports in Microsoft 365?
In the admin center, go to the Settings > Services & add-ins page. Select Reports. In the Reports pane, select the options you want, and then save your changes. Your user list will look like this: It’ll take a few minutes for these changes to take effect on the reports in the reports dashboard. This setting also applies to the reports API.