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Choose the settings for your live agent and then click on Save. Before configuring your live agent, create chat buttons for your live chat agent and relate the button via lookup in the Default Button Filter. 5. Creating a Chat Button:
How to configure live agent in Salesforce deployment?
Once, the user clicks on end chat, the chat is closed. An agent may also close the chat/ transfer it to other service agents for appropriate cases. You can configure it accordingly while deployment of the live agent. When the Service Agent is offline, an offline image is displayed on the home chat page.
How does live agent work in chatbots life?
When a user enters ‘chat with associate’ or ‘chat with agent’ (this is our trigger), the router understands the intent, sends a request to the hop server, takes care of request (ex: get/post), and then sends the request to live agent server. From now, the control moves from bot to the live agent.
Is the live agent being hosted from a Force.com site?
Is the Live Agent being hosted from a Force.com Site? (Username -> Setup -> Develop -> Sites) If so, then you need to click on that site’s name and then click on the “Public Access Settings” button at the top. But there were a couple more steps, and I think these are they:
To customize the text that appears in the chat button when agents are offline, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Agent Offline” is used. The disabledMinimizedText parameter is available only for version 3.0 and later code snippets.
How to customize the text in the chat button?
To customize the text that appears in the chat button when the chat window is loading, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Loading” is used. embedded_svc.settings.loadingText replaced embedded_svc.settings.onlineLoadingText for version 3.0 and later code snippets.
How to create custom chat windows in Salesforce?
Chat windows are what visitors use to exchange messages with support agents. Each of your Chat deployments includes a chat window. You can create a customized chat window by using Visualforce, and you can add styling and functionality with HTML, CSS, and JavaScript. Einstein Bots doesn’t support menus and quick replies in custom Chat windows.
How to set your profile picture on LiveChat?
Set your name, title, and profile picture in the chat widget. Choose a pic from our gallery or upload a photo of yourself. Offer help to all your customers with a fully accessible chat widget. Screen reader support, keyboard navigation, contrast adjustments, it’s all there. The chat widget is WCAG 2.1 AA compliant.