Contents
How do you assign a data category to a knowledge article?
Assigning Data Categories Go to “Setup” and look for the “Quick Find” box. Search for “Data Category Assignments” under the Articles zone. Click “Edit” then choose the categories you want to assign. Click “Save.”
What are data categories in Salesforce Knowledge?
Data categories are used in Salesforce Knowledge (articles and article translations), Ideas, Answers, and Chatter Answers to help classify and find articles, questions, or ideas. You can use data categories to control access to a particular set of articles, questions or ideas.
What are the three types of visibility with data categories?
There are three variations of visibility: all categories, none and custom. In the first case, all categories will be visible for the user, in the second, no categories will be visible, and in the third, you can specify what categories the user will see.
How do I add categories to Salesforce Knowledge?
From Setup, enter Data Category in the Quick Find box, then select Data Category Setup. Click the category group name. Click a category that is directly above where you want to add a category (a parent), or at the same level (a sibling). Click Actions, then select an action: Add Child Category or Add Sibling Category.
What are the two benefits of using data categories with Salesforce knowledge?
Data Categories. Salesforce knowledge and Answers and chatter answer can use Data categories because it helps users to classify and find articles or questions. Data categories help administration to control access to articles and questions.
What are two benefits of using data categories with Salesforce knowledge?
Correct: Data Categories with Salesforce Knowledge allows articles to be classified into groups, which makes the articles easier to find. C. ARTICLE ACCESS CAN BE CONTROLLED. Correct: Data Categories with Salesforce Knowledge allows controlled article access.
What is a category in Salesforce?
Category groups are used by Salesforce Knowledge (articles), answers (questions), or ideas. In all cases, category groups are containers for individual data categories. For example, a Contracts category group sometimes contains Fixed Price, Cost Reimbursement, and Indefinite Delivery categories.
What are the two features of knowledge?
Several characteristics of knowledge have been described:
- Knowledge is contextual and it can be re-used.
- Benefits of knowledge obtained only if it is applied.
- The values of knowledge may change over time.
- Knowledge has to be renewed or maintained.
- It can be difficult to transfer, capture and distribute knowledge.
What are two benefits of using data categories?
How are data categories categorized in Salesforce knowledge?
In that case those articles are categorized on the category Paying Customers. From an access right point of view, paying customers have access to the data category group Customer Types, whereas non-paying customers are restricted to the relevant sub-branch.
What are the different types of triggers in SQL Server?
Types of Triggers 1 DDL Triggers. In SQL Server we can create triggers on DDL statements (like CREATE, ALTER, and DROP) and certain system-defined stored procedures that perform DDL-like operations. 2 DML Triggers. 3 CLR Triggers. 4 Logon Triggers.
What are the triggers for creating a kav record?
Creating a KAV record calls the before insert and after insert triggers. This includes creating an article, and creating drafts from archived, published, and master-language articles using the Restore, Edit as Draft, and Submit for Translation actions. Editing an existing KAV record calls the before update and after update triggers.
When to use a trigger in Salesforce classic?
In Salesforce Classic, no triggers fire when a draft master-language article is edited. In Salesforce Classic, the before insert and after insert triggers are called when editing an archived article from the Article Management tab. This creates a draft KAV record. The before delete and after delete triggers are called in these cases: