How do you enable Einstein bots?

How do you enable Einstein bots?

Enable Bots

1. From Setup, enter Einstein Bots in the Quick Find box and select Einstein Bots.
2. In the Settings area: Click the toggle on next to Einstein Bots. Click New and select Start from Scratch to follow the setup wizard steps.
3. Add a chat channel. In the Builder Menu, click Overview.
4. Click Save.

How do I enable Einstein chat bot in Salesforce?

Enable Einstein Bots

1. Within Experience Builder, click. and select Salesforce Setup.
2. From Setup, enter Einstein Bots in the Quick Find box, then select Einstein Bots.
3. In the Settings area: Click the toggle next to Einstein Bots to turn it On.

How do I debug the Einstein bot in Salesforce?

The first step in debugging a bot is to use the Events Log. You can get to the Events Log by selecting the Performance tab from the Einstein Bot Builder. After selecting the Performance tab, select the Events Log subtab. From the Events Log subtab, you can view a history of all your bot conversations.

What are the prerequisites to set up Einstein bots for your production org?

Einstein Bots Requirements

• Obtain a Service Cloud license and a Live Agent license.
• Enable Lightning Experience.
• Run the Live Agent guided setup flow.
• Enable Salesforce Knowledge if your Einstein Bot serves Knowledge articles to customers.
• Publish a Salesforce community (preferable) or a Lightning Platform site.

How do you add a channel to Einstein bot?

From the Bot Builder menu, click Overview. In the Channels section, click Add. Select the channel and search for the deployment for your bot. Note Chat users can enter the name of their chat deployment in the Deployment field, and Messaging users can enter their channel name.

What is Einstein bot in Salesforce?

Einstein is an NLU technology that trains chatbots to create a learning model. The learning model helps chatbots created with Salesforce understand customer interactions in a chat window. It’s the learning that leads to one of the major benefits of chatbots: automation.

What is bot in Salesforce?

Bots can handle routine requests and free your agents to handle more complex issues. Bots can also gather pre-chat information to save your agents time.

What is a variable Salesforce?

A variable is a container that stores a specific piece of data collected from the customer or output from Salesforce. Since variables are containers of information, they can be used within dialog actions as both inputs and outputs and can be inserted as part of the text in messages.