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How to create a variable in Bot asks?
A variable is a container that stores a specific piece of data collected from the customer. Let’s create the variable OrderNumber and associate it with the entity OrderNumberString as we add a question to the Bot Asks field. Next to Entities, click the dropdown arrow and select Dialogs.
How do I enable Einstein bot in Salesforce?
To provide your customers with a menu of options for interacting with your Einstein Bot, click the drop down menu next to the Bot Options Menu and select Edit. Select the Enable Einstein Bots Options Menu checkbox and click on the Save.
Can you have a conversation with a bot?
Congratulations, you just had a conversation with a bot! More importantly, you just built a bot that can engage with Ursa Major Solar’s customers. As an admin, you can show Juan Garcia how to set up Einstein Bots to make his dream of creating a customer support robot that handles repetitive tasks a reality.
Is the Einstein bot available in lightning experience?
Einstein Bot setup is available in Lightning Experience. Available in: Enterprise, Performance, Unlimited, and Developer Editions of Salesforce. It can chat with a lot more customers at the same time and it can do it faster than any of the agents.
How to send transcript from bot to agent?
Bot Framework defines the “Transcript” attachment type that is used to send conversation transcript to the agent hub if required. Attachments can be sent either inline (subject to a size limit) or offline by providing ContentUrl. Agent hubs must ignore attachment types they don’t understand.
Who is an agent in Microsoft bot framework?
Agent: Agents are humans who would chat with our users. Our agent will also need a chat window. For this we will use Bot Framework Web Chat as a dashboard for our agents. Let us first run the bot and see how it works. Nothing helps better in understanding than running the code and seeing it first hand.
How to create case flow in Einstein bots?
Case Flow: a dialog where the bot attempts to find a contact and creates a case More Case Info: a dialog where the bot asks for more information to create a contact, then creates a case To create a dialog group in the Bot Builder, click the plus icon next to the search bar and select New Group. Name the group Knowledge Search.