How can I create a knowledge article record?

How can I create a knowledge article record?

The following sample code shows how you can create a knowledge article record. When you create a knowledge article record, the major version is automatically set to 1 and minor version to 0.

How to search knowledge articles in specific states?

To see knowledge articles in specific states, use the Status filter. You can filter search results to see all draft, published, or approved articles. See articles that are categorized as internal and external.

Where can I find the linked knowledge articles?

The linked knowledge article subgrid is available for an entity, such as a case or account, only if your system administrator has added the subgrid to the entity form. The knowledge article subgrid displays the knowledge articles that have been linked with the entity. Some of the options available are as follows:

How to create a knowledge base article url?

To configure a knowledge base article URL, do the following: In the sitemap, under Knowledge Base Management select Settings. Under Support Portal Connection, set Use an external portal to Yes. In the URL format field, enter the URL name. Select Save. The knowledge base article link is now active and can be copied and shared.

Is there a full text search for knowledge articles?

Knowledge articles in Dynamics 365 Customer Service, including their versions and translations, are full-text indexed and support SQL Server full-text search. For more information about full-text search, see SQL Server: Full-text Search.

How to publish an article in Microsoft Word?

To publish an article, you must have the Knowledge Contributor, Knowledge Publisher, or Knowledge Coach role. For more information about these roles, see FAQs. Select Workspace > Knowledge. (Version 20.08.01) From the Line of Business list, select the line of business for which you want to publish an article.

Where do I enter the title of a knowledge article?

On the Create Knowledge page, enter the article title in the Knowledge Title field and the content in the text box by using the DocEditor. We recommend that you do not change the template of a knowledge article after you enter the content of the knowledge article.

How to increment the view count of a knowledge article?

Use the IncrementKnowledgeArticleViewCountRequest message to increment the view count of a knowledge article record for a given day in the KnowledgeArticleViews entity. If a record doesn’t exist for a knowledge article for a specified day, it will create a record and then set the specified view count value in the KnowledgeArticleViews.

Do you have to avoid assumptions when writing a knowledge base article?

Avoiding assumptions means that you may sometimes have to write lengthier knowledge base articles to make sure you’re explaining every step of the process.

How to create a category for knowledge articles?

In Customer Service Hub, go to Service > Knowledge Articles. Open a knowledge article. On the command bar, select Associate Category. The Associate Category window appears. In the Select Category to Associate with field, select the category you want to associate to the article. And then, select Associate.

How is the ID of a knowledgearticle record identical?

Unlike KnowledgeArticleVersion, the ID of a KnowledgeArticle record is identical irrespective of the article’s version (status). Where the KnowledgeArticleVersion object provides API access to an article’s custom field values, the KnowledgeArticle object provides API access to an article’s metadata fields.

How to associate a knowledge article with an account?

The following sample code demonstrates how to associate a KnowledgeArticle instance with an Account instance: // Associate the knowledge article record with an account record // Step 1: Create a collection of knowledge article records that will be // associated to the account.

How to search for the latest version of a knowledge article?

Shows which version of the knowledge article is the latest version. Select whether the article is the primary article. Select whether the article is the root article. Type keywords to be used for searches in knowledge base articles. Separate keywords by using commas. Shows the total number of article views. The date time for Knowledge Article View.

What is the lifecycle of a knowledge article?

During its lifecycle, a knowledge article can be in the following states: 2: Scheduled (after a knowledge article is scheduled to be published) 4: Expired (after a knowledge article is expired as per the expiration date specified while publishing)

How to change the language of a knowledge article?

When you create a new knowledge article, the default language you selected is used. If you need to change the language for a specific article only, select the Summary tab, and then select your preferred language in the Language field. Select Save. The changes you’ve made will affect the agent experience.