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What does field service mean in Lightning scheduler?
Represents an appointment to complete work for a customer in Field Service and Lightning Scheduler. This object is available in API version 38.0 and later. Field Service must be enabled. (Read only) The account associated with the appointment.
How is work type inherited in Lightning scheduler?
The work type associated with the service appointment. The work type is inherited from the appointment’s parent record if the parent is a work order or work order line item. If Lightning Scheduler is also in use, this field is editable.
What does scheduled start mean in field service?
If you are using the Field Service managed package with the scheduling optimizer, this field is populated once the appointment is assigned to a resource. Scheduled End – Scheduled Start = Estimated Duration. The time at which the appointment is scheduled to start.
When to populated field service in scheduling optimizer?
If you are using the Field Service managed package with the scheduling optimizer, this field is populated once the appointment is assigned to a resource. The service territory associated with the appointment.
Are there any issues with Salesforce field service lightning?
During this teething stage the chances of receiving FSL issues are relatively high. Having experienced a number of issues myself, I can happily say, like many things with Salesforce, there is pretty much always a solution. Here are a few bumps I experienced and solutions I found along my FSL journey.
What to do when a service appointment has been cancelled in Salesforce?
Solution: When creating a new status value you will need to specify their ‘Category Status’. In this case more than likely the corresponding category will have been ‘None’. This will remove the resource and reset the service appointment. Simply changing the Category Status to ‘In Progress’, ‘Schedule’ etc will resolve the issue.
How long can a field service appointment be?
Maximum length is 20 characters. The time at which the appointment is scheduled to end. If you are using the Field Service managed package with the scheduling optimizer, this field is populated once the appointment is assigned to a resource. Scheduled End – Scheduled Start = Estimated Duration.