Contents
How do I enable case feed?
Enable Case Feed Actions and Feed Items
- From Setup, enter Support Settings in the Quick Find box, then select Support Settings.
- Click Edit.
- Select Enable Case Feed Actions and Feed Items .
- Click Save.
How many email to case works in Salesforce?
Required Editions
| Details | On-Demand Email-to-Case | Email-to-Case |
|---|---|---|
| Maximum number of emails converted to cases each day: | Number of user licenses multiplied by 1,000, up to a daily maximum of 1,000,000 | 2,500 |
| Email size limit, including header, message, and attachments: | Under 25 MB | Over 25 MB |
How to send an email action not showing in case feed?
After following the below steps and clicking save, the action “send an email” in the Publisher section doesn’t show in the case feed of one of the support process. Any suggestions? Thanks From Setup, click Customize | Cases | Page Layouts. How you access the Case Feed Settings page depends on what kind of page layout you’re working with.
What do the quick action buttons on outlook do?
By default, the buttons show the Follow Up flag and the Delete bin icons. If you click one of the buttons, it performs the named action. In this case, marking the email to be followed up or moving it to the Deleted Items folder. You can change the Quick Action buttons to any of the following five actions:
Why are quick actions not appearing on case page layout in?
Quick actions appear on the Chatter tab. So, quick action would not appear at top of page layout or Highlight Panel if feed tracking is enabled. In my case, for time being I disabled feed tracking on case and it worked.
Only standard Chatter actions appear on the user profile page, regardless of which actions are assigned to the User Page Layout or the global publisher layout. When feed tracking is enabled for cases or work orders, the page-level action menu on those records contains only custom buttons and supported standard buttons.