How do I publish a knowledge article in Salesforce lightning?

How do I publish a knowledge article in Salesforce lightning?

Time to publish the articles:

1. Click the *Knowledge tab [1] at the top and change the list view to Draft Articles [2].
2. Check the box next to all three article titles and then click Publish.
3. Ensure Publish Now is selected.
4. Select No, my changes do not affect existing translations.
5. Click Publish.

How do you publish a knowledge article?

To publish a knowledge article

1. Log in to BMC Helix Business Workflows.
2. Select Workspace > Knowledge.
3. (Version 20.08.
4. To open a knowledge article from the Knowledge workspace, click the required article.
5. Click the status to open the status pane.
6. In the Status field, specify the value Published.

How do I open a case record in Salesforce?

to open the App Launcher and select Service. Click the Cases tab. From the Cases tab, click the case number for the case with the subject Solar Panels. On the case record page, click the Feed tab next to the Related tab, then the Email tab in the Chatter tab options.

Who can publish knowledge article?

Publish a Knowledge Article

• Public is visible to anyone on the internet.
• Any HarvardKey User is anyone in the Harvard community who has logged into ServiceNow using HarvardKey.
• Internal to ServiceNow Users is visible to anyone with a license in ServiceNow (including IT groups outside of HUIT).

How do I add a knowledge article to my community?

Now set these topics as featured on your site.

1. Select Featured Topics.
2. Click in the Select a topic box and select Customer Support.
3. Click + Add.
4. Click in the Select a topic box and select Social Groups.
5. Click + Add.
6. Click in the Select a topic box and select New Products.
7. Click + Add.
8. Click Save.

How to associate a knowledge article with a current case?

To associate a knowledge article with the current case, select a knowledge article, and then click the Link the KB article to the current case button . Dynamics 365 Customer Service adds the associated knowledge article to the Associated Knowledge Base records section.

How can I create a knowledge article record?

The following sample code shows how you can create a knowledge article record. When you create a knowledge article record, the major version is automatically set to 1 and minor version to 0.

Where to find knowledge articles in Dynamics 365?

Dynamics 365 Customer Service adds the associated knowledge article to the Associated Knowledge Base records section. This association helps customer service managers determine which knowledge articles were effective in resolving cases.

How to increment the view count of a knowledge article?

Use the IncrementKnowledgeArticleViewCountRequest message to increment the view count of a knowledge article record for a given day in the KnowledgeArticleViews entity. If a record doesn’t exist for a knowledge article for a specified day, it will create a record and then set the specified view count value in the KnowledgeArticleViews.