How to use Apex in Einstein Bot?
Click the magnifier next to Action Name field. You see all the Apex methods with @InvocableMethod annotation listed. Select Get Order Status. The Bot Builder automatically parses the method signature and populates additional fields for admins to map the variables to input and output invocable variables.
What is chatbot in Salesforce?
A chatbot is an application that simulates human conversation, either aloud or via text message. Instead of having a conversation with a person, like a sales rep or support agent, a customer can have a conversation with a computer. Whether through typing or talking, a chatbot can connect with a customer.
How to add an apex action in Einstein bots?
Open the “Order Status” dialog that we created in Prompt Customer with Menu Options. After asking for the OrderNumber, we will add a new Action. Select the Apex action type. Click the magnifier next to Action Name field. You see all the Apex methods with @InvocableMethod annotation listed.
How to run Apex code from bot builder?
Run Apex code from Bot Builder. Pass variables back and forth between Bot Builder and Apex code. Get information from the user and perform an action based on that information. Return a result to the user after performing an action.
What can you do with an Einstein chat bot?
These classy applications have access to defined available information to answer most of the enquiry, looking for defined available videos or music and action accordingly asked by the user. Einstein Bots are automated chatbots that can be used for customer support or sales ennoblement process.
How to call an apex action in flow builder?
From within Flow Builder, just drag an Apex Action element onto the canvas. Or, you can invoke a flow from Apex. After some experience with both flows and Apex, you’ll be able to determine how to most effectively use these tools together to get the job done.