What are case feed actions in Salesforce?
Enabling Case Feed actions and feed items gives your users access to some standard actions they’ll need when working with cases, such as Email and Change Status, and to feed items related to those actions.
How do you write a case comment?
- Include the relevant facts and the procedural history of the case. Holding (approx. 1 page or less)
- Your analysis of the court’s holding in the principal case. Roadmap (1/2 page)
- Analysis (3-4 pages) Conclusion (approx. 1/2 page)
How does the case feed work in Microsoft Office?
If you select Case Comment Feed as the feed item type and Internal Users as the visibility, the feed filter shows case comments made by internal users, such as other support agents. For example, you can’t create a feed filter where Email is the feed item type and Visibility is Internal Users.
How is the visibility of a case feed determined?
Sometimes, the visibility of a feed item is predetermined by the system. If you select Case Comment Feed as the feed item type and Internal Users as the visibility, the feed filter shows case comments made by internal users, such as other support agents.
How does the case feed work on trailhead?
The case feed now shows only email feed items and hides all feed items that aren’t emails. Agent Ke’ala quickly scans the emails and finds the serial number. Now she can get back to solving the case as quickly and painlessly as possible! See Using Feed Filters in Case Feed to read more about feed filters.
Are there negatives to using case comments in Salesforce?
The only negative of going with this solution is that you’re not going to have your Case Comment Chatter Post visible until your Chatter feed is refreshed, but that is something that also happens with the Internal Comments field. The Case Comment record is visible instantly. And this works nicely with Salesforce1.