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How to set up direct to agent chat?
You can set up direct-to-agent routing that lets you to route chats from a specific button to a single agent. Set fallback routing rules in pre-chat forms in case the agent specified for direct-to-agent routing isn’t available when a chat is received.
You can route chats that originate from a specific button or invite to a specific agent by editing a few parameters in the Chat Deployment API. You can set chats to fallback to another button or queue if the specified agent isn’t available. Direct-to-agent routing lets your agents provide visitors with a way to contact them directly.
How does location based routing improve call quality?
Additionally, cloud-based phone systems, VOIPs, make it easy to route calls while considering both ends of a connection, i.e. where the call is coming from and where the most appropriate agent might be. Although location-based routing improves communication quality and increases personalized service, it is expensive.
How to pass false to liveagent.init ( )?
This is the same as passing false to liveagent.init () except that it takes higher order of precedence than liveagent.init () with the value true. For example, if you call liveagent.disableOptionalCookies () first and then pass true to liveagent.init () , optional cookies are still disabled.
How does the deployment API help you customize your deployment?
Test and preview how the Deployment API can help you customize your deployments. Details added via the Deployment API are associated with the Visitor. When a chat is launched, the Chasitor is associated with the initial visitor. A subsequent request is a new Chasitor associated with the same visitor.
If they choose to opt in you can pass true to the fourth parameter in liveagent.init () to enable tracking optional cookies. Otherwise, if they choose to opt out, pass false.