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How can I get transactional SMS?
How to Send Transactional SMS
- Set up a trigger event. Go to Event Manager and add an event that will trigger the flow of messages.
- Make up a start of the flow. Read how to do it here.
- Add the “SMS” element. Connect an “SMS” element. Customize the text and sender ID.
What is Transactional messaging?
Transactional messages are sent in response to a user’s interaction with your website or business or service. Examples include shipping notifications, account alerts, and identity validation. These messages are often critical in nature, but that’s not to say you can’t promote your brand in a transactional message!
What does Journey Builder do in Salesforce Marketing Cloud?
It’s the only part of Salesforce Marketing Cloud that allows you to easily and visually automate multiple marketing channels in a single place, such as email and SMS. Without Journey Builder: Emails are created and sent within the Email Studio module. SMS campaigns are created and sent within the Mobile Studio.
Why is it important to use transactional SMS?
Transactional SMS assists people in various communication touchpoints with your brand. Using SMS, you will build a solid brand image. Unlike promotional SMS, which companies utilize for marketing purposes, transactional text messages provide customers with helpful information.
Do you need a subscription to use Journey Builder?
Depending on your subscription, you may not have access to Journey Builder right now, even if you see it in your navigation menu when logged in. To gain access, you’ll need to speak with your account manager about amending your subscription to include the Journey Builder module.
How to enter a prospect into a Journey Builder?
There are 6 Entry Sources that can be used to enter a prospect into a Journey in Journey Builder. These are: If you are using Salesforce as your CRM, this is naturally your best choice of Entry Source. You can find instructions for entering your Salesforce contacts into a Journey on the Salesforce Help site.