How do I add agents to twilio Flex?

How do I add agents to twilio Flex?

Log in to Flex as an administrator (via flex.twilio.com or by launching Flex from the Twilio Console). Select the Admin view from the left nav and then click Skills. To create new skills, enter the name of the skill. Hit “Enter” or click Add New Skill.

How does twilio integrate with Salesforce?

1. How to get the app.
2. Twilio for Salesforce prerequisites.
3. Install Twilio for Salesforce from the AppExchange.
4. Obtain your Twilio Account SID and Auth Token.
5. Create a Messaging Service.
6. Add phone numbers to your Messaging Service.
7. Receive incoming messages in Salesforce: create a webhook for your Messaging Service.

How do I log into twilio Flex?

You can trigger the ‘Login with Twilio’ option in two ways:

1. By selecting ‘Launch Flex’ from within the Twilio Console. This is available on the Flex Overview page.
2. By selecting ‘Login with Twilio’ on the default Flex login view.

How do I invite someone to Twilio?

Invite a New User

1. Login to your account at www.twilio.com/console.
2. Click Account (top right dropdown) > Manage users.
3. Click the + sign icon. to invite a new user.
4. Enter the new user’s email address and select their desired role.
5. New users will receive an email offering access to this Twilio project.

How do I access flex insights?

Twilio’s integrated Flex Insights gives users access to data and analytics for their Flex instance….Enable Flex Insights

1. Access the Flex Pricing page in Console.
2. Click enable Flex Insights.
3. Enter the company name, email contact, and timezone, and then click Provision Insights.
4. The Flex Settings page will be displayed.

Does twilio use Salesforce?

Twilio works out‑of‑the‑box with the Salesforce data and tools you rely on everyday.

How to use Salesforce as SSO identity provider in Twilio?

Add your Salesforce Profiles to the Connected App. Now, let’s walk through what you’ll need to use Salesforce as an SSO Identity Provider in Twilio. In your Twilio console go the Flex Single Sign-on page or click here. Set a Friendly Name for the Single Sign-on. Paste the Salesforce generated certificate that you downloaded earlier.

How to set up Twilio flex for Salesforce?

In your Twilio console go the Flex Single Sign-on page or click here. Set a Friendly Name for the Single Sign-on. Paste the Salesforce generated certificate that you downloaded earlier. Set the Identity Provider Issuer to your Salesforce MyDomain url.

Who is the identity provider for Twilio flex?

Identity Provider (IdP) is a trusted entity that lets you enable single sign-on to access other websites or services such as Twilio Flex with a single login.

How to create a Twilio flex dev environment?

In your Twilio console go the Flex Single Sign-on page or click here. Set a Friendly Name for the Single Sign-on. Paste the Salesforce generated certificate that you downloaded earlier. Set the Identity Provider Issuer to your Salesforce MyDomain url. (In my case, this is ” https://lehel-twilio-2-dev-ed.my.salesforce.com “)