Does Salesforce integrate with email?
The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.
Can Salesforce track emails?
To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking. Once this is done, you’ll be able to track emails that have been sent from Gmail, Salesforce, Email Relay, and Office 365. With Enhanced Email, emails in Salesforce are saved as EmailMessage records instead of Task records.
How to set up email in Salesforce.com?
They are Access to Send Email. Bounce Administration. Email Security Compliance. Mass Email. Transport Layer Security (SSL). Follow the steps shown below. Go to Setup. Configuring Different Email Settings in Salesforce.com Click on setup link as shown above. Now go to Administer=>Email Administration=>Deliverability.
Where do I find emailmessage object in Salesforce?
But only the EmailMessage record appears on the email detail page. For emails added from Web-to-Lead, Salesforce for Outlook, and Lightning for Outlook, Salesforce stores the emails as task records, even if you have Enhanced Email enabled. Custom currency fields aren’t supported with the EmailMessage object.
How to set email deliverability in Salesforce sandbox?
To configure email deliverability settings, in the sandbox organization, from Setup, click Email Administration | Deliverability. If editable, set the Access level in the Access to Send Email section. You may not be able to edit the Access level if salesforce.com has restricted your organization’s ability to change this setting.
Can a Salesforce Rep send an email through Gmail?
If your reps send email through Gmail or Office 365, Transport Layer Security (TLS) is handled through the external email service and not through Salesforce settings. Email delivery information for Send through Gmail or Office 365 is not available in the email logs. Obtain email logs from Gmail or Office 365 instead.