Contents
How do I view knowledge articles in Salesforce?
This is how you’ll enable Knowledge Articles for a Guest User:
- Go to your Setup | Sites.
- Click on the Public Access Settings Button, there you will see the profile of the guest user.
- Click on view users and you’ll be directed to page with the guest user.
- Search for Permission Set and click Edit Assignments.
What are the 2 features of Knowledge in Salesforce?
Data Categories. One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way.
How to set up a lightning knowledge unit?
From Service Setup, click the Home tab. Click View All and then search for and select Knowledge Setup. Click Start. Ensure your name is selected as a Lightning Knowledge Author. Click Next, Next, then Finish.
How does Lightning knowledge work in Salesforce Ben?
In Lightning Knowledge, all articles are on a single Salesforce object called Knowledge (Knowledge__kav) by default (you can actually rename if you want, not just relabel!) Different article types are kept as Record Types, like any other Salesforce object.
How do I set up lightning knowledge in Ada?
Here’s how Maria double-checks that Lightning Knowledge is enabled. From the Setup menu ( ), choose Setup. In the Quick Find box, enter Knowledge Settings. Select Knowledge Settings. Verify that Enable Lightning Knowledge is selected. Now Maria has a clear idea of Ada’s needs and confirms that Lightning Knowledge is set up.
How is lightning knowledge different from classic knowledge?
The Lightning Knowledge data model is very different from the Classic Knowledge data model, so the access is also fairly different. In Lightning Knowledge, all articles are on a single Salesforce object called Knowledge (Knowledge__kav) by default (you can actually rename if you want, not just relabel!)