How do I add Facebook Messenger to Salesforce?

How do I add Facebook Messenger to Salesforce?

Set Up Facebook Messenger Channels in Messaging

1. From Setup in Lightning Experience, enter Messaging in the Quick Find box, and select Messaging Settings.
2. In the Channels section, click New Channel.
3. Click Facebook Messenger.
4. Click Start.
5. Click Authenticate Facebook.
6. Select the Facebook page to use with Messaging.

Can a Facebook business page use Messenger?

According to our research, over 90% of Facebook business admins already use Messenger to chat with friends and family, and we hear from many that they don’t want to download and manage multiple apps. The new business inbox in Messenger will make it easy and convenient for businesses to respond quickly.

What is live message in Salesforce?

Salesforce Live Message is an app downloaded from AppExchange, and it is used to allow customers and companies to have a two-way text message conversation using SMS and Facebook application. Usage: customers resolve the queries using their preferred messaging app like SMS to contact agents at any time.

Does Salesforce have SMS messaging?

Customers can send text messages to your company, and agents can reply from the Service Console. Use the guided setup flow to set up a text messaging channel. Use short code phone numbers to send recurring messages and one-time alerts to your US and Canadian customers.

How do I use Messenger for my business page?

How to set up Facebook Messenger for business

1. Make sure Messenger is enabled.
2. Create a Facebook Messenger username and link.
3. Add a Send Message button to your Page.
4. Write a greeting.
5. Set up Instant Reply.
6. Create responses for frequently asked questions.
7. Schedule automatic Away Messages.

Why can’t I see my notifications on my Facebook business page?

If you are not receiving notifications of posts to your business Facebook Page, your notification settings might be incomplete. Other possible reasons include an incorrect email address or the spam settings on your email program. The fault may not be yours, as Facebook does experience occasional bugs.

What is a live message?

Take out the S Pen to activate Air Action and tap Live message to begin drawing or writing what you have to say. Live message captures the process and converts it into a GIF, letting you then share it via a messaging app or on social media. You can also open Live message in the keyboard in your messaging app.

How do I enable SMS in Salesforce?

Required Editions and User Permissions

1. From Setup in Lightning Experience, enter Messaging in the Quick Find box, and select Messaging Settings.
2. In the Channels section, click New Channel.
3. Click Start.
4. Click SMS.
5. Download the Letter of Authorization (LOA) form.
6. Fill out and sign the Letter of Authorization.