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Does web to Case support attachments?
With standard functionality it is not possible to include attachments when cases are created via web-to-case.
What is meant by Web to case?
The process of capturing cases from a website is called Web-to-Case. Salesforce Web-to-Case allows organizations to generate a web form which they can add in their company’s website using which their Support & Service customers can easily create a case within Salesforce.com.
How do you create a Web case form?
Generate HTML code that your webmaster can insert into your company’s website to capture cases in a web form….You must have Web-to-Case enabled.
- From Setup, enter Web-to-Case HTML Generator in the Quick Find box, then select Web-to-Case HTML Generator.
- Select the fields to include on your Web-to-Case form.
What do I need to know about the attachment API?
Returns the metadata for multiple attachments. Data format of the response body. Supported types: application/json or application/xml. The content type of the response. For metadata requests, this is the content type of the metadata, not the content type of the attachment files.
How many files can I upload to the attachment API?
You can upload or retrieve a single file with each request. The Attachment API respects any system limitations on uploaded files, such as maximum file size and allowed attachment types.
How is the content stored in an attachment?
Specify the file content type when uploading an attachment. The content type is stored with file metadata allowing other tools to correctly identify and parse the file. If playback doesn’t begin shortly, try restarting your device. Videos you watch may be added to the TV’s watch history and influence TV recommendations.
How to attach a file to a post?
Attachment API.POST /now/attachment/file Uploads a specified binary file as an attachment to a specified record. Note: The file to attach must be specified after the last parameter in the passed-in request parameter list.