Contents
How to query the Microsoft knowledge base by using?
This article lists keywords and query words that you can use in your searches. You can also find keywords and query words by looking in the “Keywords” and “Additional query words” sections that are found in some articles. Using the keywords and query words that are listed in one article may help find other articles that have similar content.
How to enable relevance search for knowledge articles?
To enable Relevance Search for the knowledge article entity, see Enable Relevance Search and Select entities for Relevance Search. If Relevance search is not enabled for the entity, standard Full-text search is used. For more information, see Understand knowledge base search mechanisms.
Is there a full text search for knowledge articles?
Knowledge articles in Dynamics 365 Customer Service, including their versions and translations, are full-text indexed and support SQL Server full-text search. For more information about full-text search, see SQL Server: Full-text Search.
How to create a knowledge base article url?
To configure a knowledge base article URL, do the following: In the sitemap, under Knowledge Base Management select Settings. Under Support Portal Connection, set Use an external portal to Yes. In the URL format field, enter the URL name. Select Save. The knowledge base article link is now active and can be copied and shared.
How to find missing columns in knowledge article?
If any of these columns are deleted or missing, the search query displays an error. An admin can configure the knowledge article quick find view columns list by navigating to Settings > Customizations > Entities > Knowledge Article > Views > Quick Find View > View Columns.
What do you need to know about a knowledgearticle?
A short overview of the article, primarily used in search results and for search engine optimization. Exchange rate for the currency associated with the KnowledgeArticle with respect to the base currency. Enter an expiration date for the article.
Where can I find the linked knowledge articles?
The linked knowledge article subgrid is available for an entity, such as a case or account, only if your system administrator has added the subgrid to the entity form. The knowledge article subgrid displays the knowledge articles that have been linked with the entity. Some of the options available are as follows: