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How to notify case owner on new case feed post?
Give it an upvote or downvote. We need to be able to notify Case Owner (internal user), through an email notification, whenever a new Case Feed post is added to a Case by a Customer Community user (external user). Currently, there is only a configuration setting for notifying Onwers on new Case Comments.
How to enable case feed in Salesforce.com?
Enable the community case feed: From Setup, enter Support Settings in the Quick Find box, then select Support Settings. Select Enable Community Case Feed. Optionally, select Enable Email Notifications for Case Posts (recommended).
How do I delete a case in Microsoft 365?
Before you can delete a case (whether it’s active or closed), you must first delete all holds associated with the case. That includes deleting holds with a status of Off. To delete holds associated with a case: Go the Holds tab in the Advanced eDiscovery case that you want to delete.
How to delete a hold on a case?
To delete holds associated with a case: 1 Go the Holds tab in the Advanced eDiscovery case that you want to delete. 2 Click the hold that you want to delete. 3 On the flyout page, click Delete hold.
How can I receive case alerts using an RSS feed?
How can I receive case alerts using an RSS feed? Some courts provide automatic case notification and alerts through Really Simple Syndication (RSS) feeds.
How is case feed used to resolve cases?
Your coworker talks to her on the phone, jotting notes in the Log a Call action in the case feed. When the call’s over, your fellow agent already has a record of the phone call and the pertinent information.
How to create community case feed in Salesforce?
Salesforce can you shed some light on what’s going on here? From Setup, enter Support Settings in the Quick Find box, then select Support Settings. Select Enable Community Case Feed. Optionally, select Enable Email Notifications for Case Posts (recommended). Click Save.