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What is an employee community?
Using an employee community simplifies the process of addressing entire teams, sharing important information, making announcements, and ensuring everyone is on the same page. It can be used to store information, including guidelines, tips, training materials, safety instructions, etc.
What is the difference between partner and customer community?
Customer Community – allow your customers (B2B and B2C) engage with both your organisation and other customers via an online portal. Partner Community – give your resellers, distributors, brokers limited access to your Salesforce to pass you leads and work on deals with your sales team.
Who sees what communities Salesforce?
Standard Salesforce user sees records that they own, and records that they have access to (based on sharing rules) across all communities and their internal organization. Chatter Free user can’t access records.
What do you need to know about community licenses?
User access to a community is provided via special community user licenses. Below is a list of all the available license options: Custom digital experiences to engage any external stakeholder, including brand engagement and customer loyalty. Limited access to CRM objects.
Can a portal license be swapped for a customer community license?
If you own portal licenses, there’s no real benefit to swapping those licenses to Partner Communities or Customer Communities licenses. The Gold Partner license maps to Partner Communities and the HVPU license maps to Customer Communities, meaning that users with those licenses have access to the same feature set.
Can you switch from login based to community based license?
You can easily switch users from a login-based to a member-based license, and vice-versa, as long as the user remains on the same license type (Partner Community or Customer Community). If you own portal licenses, there’s no real benefit to swapping those licenses to Partner Communities or Customer Communities licenses.
When problems do occur, the company must act quickly to resolve the issues, or the SLO is put in danger. SLO is difficult to define and impossible to measure. Companies and industries often run into the concept only when it is too late.