How do I check my service cloud license?
You can check either the user assigened Service cloud feature license under the user details page with “Service Cloud User” is ticked or not. also from setup -> company information, you can find out the total list of feature licensed enabled in your org and used licenses, remaining licenses.
How do I add a console tab in Salesforce?
Console Tab in Salesforce
- Click Your Name –> Setup –> Customize –> Agents Console –> Console Layouts.
- Click “New Button” to create a Console Layout.
- Enter the layout name and click “Save” button.
- Open the Console Layout and click “Edit” button in Selected List Views.
Which of the following can you determine by viewing a user detail page?
The User Detail page displays user’s Role, Profile, contact info, and their recent login history. There is a lot more detail available from the User Detail page as well, such as Permission Set Assignments, Queue Membership, and more.
How to monitor license and active usage for cloud?
Using the summary and detail reports, you can: View daily and monthly active usage trends for applicable cloud services Drill down to see individual license assignment details and usage trends To view licensing data for your cloud services, select Licensing from the console menu.
What does it mean to be a service cloud user?
The ‘Service Cloud User’ box has been around for quite some time. This is the permission that a user requires in order to get access to a console app. You wouldn’t see this box if you don’t have a license which gives your org console access.
How to turn on service cloud console in Salesforce?
If you follow this step by step guide, you can easily turn on your Service Cloud Console within Salesforce. Step 1 – In Salesforce, go to account layout for creating highlighting panel Step 2 – Click on the highlighted portion and selected field for highlight panel in Salesforce and then click OK
Why do I need a license for servicecloud?
You wouldn’t see this box if you don’t have a license which gives your org console access. Developer orgs get this box because they have lots of features enabled to allow you to do thorough testing and development.