What are email logs in Salesforce?
With email logs, you can easily monitor emails sent through Salesforce in the last 30 days. Logs contain information on each email, including the sender and recipient, date and time, delivery status, and any associated error codes. Email logs are in CSV format.
What is Emailmessage in Salesforce?
Usually represents an open task that is created for the case owner when a new unread email message is received. A string array of email addresses for recipients who were sent a blind carbon copy of the email message. Include only email addresses that are not associated with Contact, Lead, or User records in Salesforce.
How is an emailmessage record created in Salesforce?
If your organization uses Email-to-Case, a case is created when an email is sent to one of your company’s addresses. The email, which is related to the case by the ParentID field, is stored as an EmailMessage record. When users view the email, they see the EmailMessage record.
What does open task mean in emailmessage in Salesforce?
Usually represents an open task that is created for the case owner when a new unread email message is received. A string array of IDs for contacts, leads, and users who were sent a blind carbon copy of the email message.
Where do I put my email address in Salesforce?
This field should include only email addresses that are not associated with Contact, Lead, or User records in Salesforce. If the recipient is a contact, lead, or user, add their ID to the BccIds field instead of adding their email address to the BccAddress field. Then the email message is automatically associated with the contact, lead, or user.
How to add Message ID to emails sent from workflow rules?
With Winter’21 Salesforce has introduced a new threading behavior for Email-to-Case. It is adding additional email headers – Message-Id, In-Reply-To, References. Its working for fine for emails sent from Case Feed. But the emails sent from Workflow Rules/Process builder are not having these additional headers added.