Contents
First, go to Setup->Cases->Buttons and Links and make a new custom button called Close Case. Its Display Type should be set to Detail Page Button, its Behavior to Execute JavaScript, and its Content Source to OnClick JavaScript.
Do you own the file of a closed case?
You don’t own the file as their attorney or their law firm. The client owns the file, even long after the case has been closed. If you need a copy of the file, it’s on you to make the copy. You need to pay for the copying costs. You’re not allowed to charge the client for that. 3. Stay Organized
Why is close case layout not showing for closed case?
When closing a case I don’t get redirected to the Closed Case layout. I have selected the ‘Closed’ status as Close in the picklist values and assigned the Close Cases layout to the users. Any idea on why this is happening? Should I select another setting I am missing? Thanks. Could you check if the ‘Close Case Layout’ is assigned correctly ?
Where to find close case layout in Salesforce?
FYI : The ‘Close case layout’ is rendered when you click the ‘Close Case’ standard button on the case detail page. it’s not a detail page layout specific to the closed cases. if you want to do this I’m afraid you have to use Recordtype/Page layout assignment Thanks for contributing an answer to Salesforce Stack Exchange!
How to redirect back to case list page after?
There while clicking on the cancel it is just closing the popup and staying on the record type selection lwc. But i need to redirect to case list view. I am opening this standard record creation popup by using below code with returl but while clicking on the cancel button, it is not going back to case list view.
How to redirect back to case list in LWC?
In LWC How to redirect back to case list view page after opening a record creation popup by clicking on ‘New’ overrided button. LWC
How to test the quick case close button?
Click on the Detail Page Buttons box and it will be highlighted, then click the Edit Properties button. Here you’ll be able to hide the standard Close Case button and show your new custom Close Case button. Finally test your new button by making a test case and closing it.