How do I use quick text in live agent?

How do I use quick text in live agent?

To create a quick text message for individual use

1. In an active chat session, click the # button. A list of predefined quick text questions is displayed.
2. Select Add/Edit.
3. The Edit Text dialog box is displayed.
4. To create a quick text message or question, click Add Canned Text.
5. Enter the following information:
6. Click Save.

Where can I use quick text Salesforce?

Use quick text to insert predefined messages on any standard or custom objects in Knowledge articles, Chats, Log a Call actions, emails, events, tasks, and social posts. After inserting a quick text message into a message field, you have the chance to tailor the text to your situation before sending it.

How do I add text to a folder quickly?

Once, Quick Text option is enabled for your org, Quick Text object gets displayed in the App launcher.

1. Click the Quick Text tab.
2. Click New Quick Text button.
3. Enter a Quick Text Name that helps users to uniquely identify a message.
4. Select the Folder as to which the quick text belongs to.

How do I make quick text in Salesforce?

Create Quick Text Messages

1. Open Quick Text in your app.In Salesforce Classic, click the Quick Text tab.
2. In Salesforce Classic, click the Quick Text tab.
3. In Lightning Experience, select Quick Text from the item picker.
4. Click New.
5. Enter a message name.
6. Enter the message.

What is quick text Salesforce?

Quick text saves users time and helps you standardize your company messaging. With quick text, you can insert predefined messages, like greetings, answers to common questions, and short notes. You can insert quick text in emails, chats, events, tasks, Knowledge articles, and more.

How do you text faster on iPhone?

How to create your own keyboard shortcuts on the iPhone

1. Start the Settings app.
2. Tap “General” and then tap “Keyboard.”
3. Tap “Text Replacement.”
4. Tap “+” in the upper right corner.
5. Type the text phrase you want to create, and then enter the text shortcut that will trigger it when you’re typing.
6. Tap “Save.”

How to use quick parts and AutoText in word?

On the Insert tab, in the Text group, click Quick Parts, and then click the sentence, phrase, or other saved selection you want to reuse. Note: If you saved the item as AutoText, click Insert > Quick Parts > Building Blocks Organizer to find and click the selection. You can change a Quick Part by replacing the building block.

How to create a quick text in Salesforce?

Click New Quick Text in the Quick Text list view. Give your quick text a name. Maria enters Solar Panel Apology. Enter your quick text message. The message can include line breaks, lists, special characters, merge fields, and up to 4,000 characters. Tip: Merge fields within quick text can supercharge agent productivity.

How do you insert a quick part in a message?

In a message, position the cursor where you want to insert the Quick Part. Go to the Insert tab > Text group and click Quick Parts. If you see the desired building block in the gallery, simply click on it:

Which is the hotkey for quicktextpaste in Windows 10?

First set the hotkey to use, the available qualifier keys are limited to left or right Win, Ctrl+Alt or Alt-Gr. Enter the text or command in the box and press Add. QuickTextPaste allows for a multiple command menu which pops up if you assign the same shortcut to more than one command,…