How do I get to the Salesforce service console?

How do I get to the Salesforce service console?

Set Up the Salesforce Service Console in Lightning

1. Click the gear icon.
2. Enter App Manager in the Quick Find box, and select App Manager.
3. Click the New Lightning App button and follow the screens to add the new app details.
4. Fill in the App Details & Branding information.
5. Click Next.

How do I enable service cloud license in Salesforce?

To assign the license to a user:

1. From Setup, enter Users in the Quick Find box, then select Users.
2. Click Edit next to a user’s name.
3. Select Service Cloud User .
4. Click Save.

How do I enable console navigation in Salesforce?

Choose Navigation Tab Items

1. From Setup, click Create | Apps | Edit next to the Sample Console.
2. In Choose Navigation Tab Items, remove Leads and Opportunities because they’re not needed for customer support.
3. Click Save.
4. From the App menu, choose Sample Console.
5. Click the navigation tab.

What is console navigation in Salesforce?

Apps with standard navigation let you open a single record at a time. However, apps with console navigation let you open multiple records at a time, and related records open in subtabs under the original record.

How to enable service cloud on a user?

To enable the Service Cloud on a User, open any User Record and Check the Service Cloud Users Checkbox. Now our User will have access to Service Console App, By Default Service Console App comes in all Orgs if the Feature License is present.

How to turn on service cloud console in Salesforce?

If you follow this step by step guide, you can easily turn on your Service Cloud Console within Salesforce. Step 1 – In Salesforce, go to account layout for creating highlighting panel Step 2 – Click on the highlighted portion and selected field for highlight panel in Salesforce and then click OK

When does an app become a service console?

Any App Standard or Custom which has a Console Navigation is a Console App. Now particularly if the App is developed for Service Cloud by incorporating all the Main Objects and Actions that a CSR would use in day to day activities in a one single window with a console Navigation then it’s a Service Console.