How do I run an email report in Salesforce?
Create an Email Activity Report in Salesforce
- In Salesforce, click Reports > New Report.
- Select Activities > Tasks and Events and then click Continue.
- Click the Filters tab in the left hand menu.
- Change the Show Me filter to All Activities and click Done.
How do you check email has been read?
Note: Read receipts work on most email systems, but the behavior depends on different email software….Send a read receipt with an email
- In Gmail, compose your message.
- At the bottom of the Compose window, click More. Request read receipt.
- Click Send. You’ll get a notification email when your message is opened.
How does Salesforce know how many emails have been opened?
That request for the graphic back to the Salesforce server for the image is how Salesforce knows if the email was opened and how many times. Keep in mind if your HTML email gets forwarded, and those recipients open the email, the “Open” count will continue to climb.
Is there a daily email limit for Salesforce?
Here is some information I received from Salesforce on the daily email limit – The TO and CC will both count if the recipients are external email addresses. If you send a mass email to 1,000 external recipients, that will use up the email limit in the same way as 100 emails to 10 external recipients.
Where do I Find my open rate on Salesforce?
If you don’t see that section on your Lead or Contact record, make sure you’ve added it to the page layout. It will show you the date the email was opened, how many times the email was viewed and the last time it was viewed.
What to do when your email bounces on Salesforce?
For a complete list of bounce reasons, see the bottom of this post. Another good idea is to check to see if Salesforce is setup to track these errors by going to Setup > Administration Setup > Email Administration > and then configure the “Bounce Administration” section displayed to the right of the page.