Why do I have to Reset my Password so many times?
An automatic throttling mechanism is used to block users from attempting to reset their passwords too many times in a short period of time. Throttling occurs the following scenarios: The user attempts to validate a phone number five times in one hour.
How to contact your administrator for password reset?
If the user selects “Contact your administrator,” it sends a form email to the administrators requesting a password reset to be performed for that user account. The user never receives the password reset SMS or phone call.
What’s the best way to do a password reset?
Ideally, use multi-factor authentication (MFA) to verify users. MFA that requires a card key or that requires the user to respond to an email or text, i.e. device in hand, is preferred for efficient identity and access management.
What to do if self service password reset is not enabled?
If you or your users have problems using SSPR, review the following troubleshooting scenarios and resolution steps: The directory isn’t enabled for password reset. In the Azure portal, change the Self-service password reset enabled configuration to Selected or All and then select Save. The user doesn’t have an Azure AD license assigned.
When does the badpwdcount reset the user’s password?
The badPwdCount is more likely to reset when a user attempts with an old password. This new feature is sometimes called password history n-2. The most recent previous password is referred to as n-1.
What’s the phone number for a password reset?
Make sure the phone number is in the format “+1 4251234567”. Password reset doesn’t support extensions, even if you specify one in the directory. The extensions are stripped before the call is made.
What does it mean to reset account lockout after a bad password?
It is also not just the amount of time allowed between bad attempts without resetting badPwdCount. Rather, it is the amount of time since the badPasswordTime attribute was last updated before the badPwdCount attribute resets. In group policy, this is called “Reset account lockout counter after” and is shown in minutes.