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Is Hotjar safe?
Your site and user data are safe with Hotjar. There are a number of steps we take to ensure you are the only person who can access your site data and that your users’ privacy is respected.
How is Hotjar legal?
Hotjar is fully compliant with the General Data Protection Regulation (GDPR). Our customers, and their customers, rights to privacy are Hotjar’s priority because of this, compliance with and to international law and regulations are very important to us.
Does Hotjar collect personal information?
When you use Hotjar to record and collect data from your site, Hotjar takes on the role of the Data Processor. This means Hotjar is processing data on your behalf whereas you are the owner and Controller of the data.
What personal data does Hotjar collect?
Categories of Personal Data processed on behalf of Hotjar Customers
| Category of Customer Personal Information | Examples |
|---|---|
| Identifiers | Hotjar User Unique User Identifier (UUID) |
| Personal Data | Name, email address, and other similar Customer Personal Information collected by Hotjar customers through our Software. |
Does Hotjar collect IP address?
To protect user privacy, Hotjar does not display IP addresses under any circumstances.
What is Hotjar good for?
Hotjar is a powerful tool that reveals the online behavior and voice of your users. By combining both Analysis and Feedback tools, Hotjar gives you the ‘big picture’ of how to improve your site’s user experience and performance/conversion rates.
Is Inspectlet legal?
In the event such assignment is deemed to be legally unenforceable, You hereby grant Inspectlet a worldwide, perpetual, irrevocable, exclusive, freely-transferable, fully paid, and royalty free license for Inspectlet to reproduce, modify, create derivative works from, distribute and otherwise use and exploit in any …
How does Hotjar collect data?
If your potential traffic exceeds your plan limits Hotjar will capture a portion of your traffic called your traffic coverage. Heatmaps and Recordings for Basic plans use pageviews to define traffic coverage.
Does Hotjar affect page speed?
Could Hotjar affect my site’s performance? Since every piece of JavaScript code you add to your site can affect your site in some way, we cannot guarantee that your site will not be affected in any way. However, the Hotjar script has been designed to have a minimal effect on your site performance.
Where can I find the hotjar tracking code?
The Hotjar Tracking Code needs to be installed within your site in order to start collecting data. This JavaScript snippet can be found within your Site Dashboard or in the Sites & Organizations page by clicking on the ‘Tracking Code’ button next to the site URL.
How to check if your platform is compatible with hotjar?
Check if your platform is compatible with Hotjar. If you aren’t sure if your platform can be used with Hotjar, you can check out our guide on Platforms and Frameworks Not Compatible with Hotjar. Go to your Sites list. Click on the Tracking Code button for the Site you want to track.
What do you need to know about hotjar?
You can start using any of Hotjar’s features: Heatmaps, Recordings, Surveys, and Incoming Feedback. Have a look at the guides below to get started. Add team members to your organization. Add sites to your organization. Understand the difference between Accounts, Organizations, and Sites.
How are heat maps organized on hotjar.com?
When visitors view the page, Hotjar collects usage behavior and maps all the elements users interact with to the master heatmap report. Heatmap data is sorted into three heat map categories for easier analysis: click map, scroll map, and move map.