Contents
What are some interesting statistics about live chat?
We share 25 live chat statistics – including our own unique research – that shows you how live chat can generate leads, increase sales and improve the overall customer experience. Live chat used to be a “nice to have”. In addition to phone and email, it was seen as an optional customer service offering.
What’s the average response time for a live chat?
Well, the average response time for emails is 12 hours. For social media, it’s 10 hours. By using live chat, your customers can get answers to their questions in two minutes. If you respond, that is.
Why are live chats so important for business?
Statistics for live chat tell us that the main reasons customers prefer this method are the sheer convenience, and not having to wait, unlike on the phone. Customers also say they are able to better engage with the brand, outline concerns, and get immediate outcomes.
How are live chats improve customer satisfaction rates?
Using live chat to improve customer satisfaction rates. The good news is that if you do respond quickly, you will increase overall satisfaction rates. Comm100 discovered that 82% of customers were satisfied with their live chat experience, compared to just 61% of email users and a worrying 44% of phone users.
Why are there chat rooms on the Internet?
According to the FBI, Chat rooms offer the advantage of immediate communication around the world and provide the pedophile/predator with an anonymous means of recruiting children into sexually illicit relationships. Only 1/3 of households with Internet access are protecting their children with filtering or blocking software.
What are the statistics on sex on the Internet?
86% of girls claimed to be able to conduct online chats without their parents knowing, 57% could read their parents’ e-mail, and 54% could conduct a cyber relationship. 20% of teenaged Internet users have been the target of an unwanted sexual solicitation (requests for sexual activities, chat, or information).