Can a community user edit a case comment?

Can a community user edit a case comment?

Community users don’t have edit button on case comment created by themselves in customer service community. Community user profile has read,create,edit access on case. OWD for case is Private for both Internal and external users. I checked in profile and there is no app/system permissions to enable edit access on case comments.

Which is the latest version of CiviCase extension?

We have the CiviCase (uk.co.compucorp.civicase) extension on our site. It’s updated to the latest commit (52d0fbf31c5f4b4fe2a2523c9cec42bfbbec1e58). It was working fine in 5.30. However, when I I want to sort the Activity Types that appear in the dropdown menue in CaseView, when clicking “Add Activity”.

How to sort the activity table in CiviCRM?

I want to sort the Activity Types that appear in the dropdown menue in CaseView, when clicking “Add Activity”. It should be sorted according to a determined order (based on frequency of use)…. In the CiviCRM Case View, I want to add another column to the Activities table.

Is there a problem with CiviCRM 5.27.0?

After updating to CiviCRM 5.27.0 on Drupal, a user reports that pasting large text content in the “Details” box in CiviCase activities cutoff the text. Is anyone else seeing this issue? WordPress role permissions to access (administer) their cases?

Do You Loose visibility of cases for community end users?

The end user is able to create their cases just fine however when one of the agents takes ownership of the case, the end user looses visibility of it. Does anyone have experience with communities and cases visbility? Thnxs in advance!!! You want to create a sharing set. (taken you’re using customer community)

Do you need permission to edit casecomment object?

Yeah, CaseComment object follows the permission of the parent object Case,… If user wants to add or edit CaseComment, he must have “Edit” or “Create” permission on cases. also you may consider use Chatter function on the Case object instead of CaseComment.

Do you need a sharing set for community end users?

You’ll need a sharing set on Cases in the community settings to enable the community user to view a case associated with his/her contact record. EDIT: more information about configuring Sharing Sets here: https://help.salesforce.com/apex/HTViewHelpDoc?id=customer_portal_setting_light_users.htm&language=en

What is the use of cases in a portal?

The use of cases will vary depending on your type of organization. Typically, cases are used to track and resolve different types of customer issues. When cases are surfaced via a portal, users can create or even comment on cases themselves, bypassing the need to speak directly with people in your organization.

How to create new case in Microsoft portal?

Sign in to the portal and select Support. A list of cases logged by you is displayed. To create new case, select Open a New Case. Enter required details in the form.

How to make case comments ” public ” by default?

Users who are involved in a case should be able to see comments and if the team working the case wanted it private then a “private comment” box should be available. Some orgs would benefit more from all public than all private.

How to make case comments ” public ” in Salesforce?

Give it an upvote or downvote. We use Salesforce to Saleforce and you have to ensure that your Case Comments are “Public” inorder to share them across the Connection. As simple as this is to do, there is a lot of room for user error and thus things don’t move forward.

Can a Salesforce user modify a casecomment record?

All users have access to create and view CaseComment in the Salesforce user interface and when using the API. In the API, CaseComment records can’t be modified after insertion unless the user has the “Modify All” object-level permission for Cases or the “Modify All Data” permission.