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When does a shipping error occur in a shopping cart?
Shipping errors occur when the shopping cart/shipping manager cannot find a working shipping method for the combination of products and shipping address the customer has entered. If at any point the shipping manager is not able to find a matching zone or an available service, the customer will receive the following error:
What does it mean when ShipStation says Store is not available?
Reconfigure the store’s connection to ensure ShipStation is set to contact the correct endpoint. If the store is self-hosted, contact your developer to generate a more detailed error log. This error message means the URL endpoint is not available or otherwise not responding to external communication.
Why do I get a ship to address error in ShipStation?
This error message typically occurs during store imports because one or more orders has a carriage return in the Ship To address. Check your recent orders (any orders that have not imported into ShipStation) to make sure the addresses are correct and do not contain any carriage returns.
What happens if there is a delay in shipping an order?
If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit. The chart below details how the Rule works.
What happens when an order fails during checkout?
When an order fails during checkout, the customer will receive an error message with details about why it failed. Read through the sections below to determine what is causing the error and how to resolve it.
What causes a checkout error on big commerce?
Checkout errors can be in the form of a failed order, typically shipping or payment related, or a completed order that was processed incorrectly, such as incorrect tax being charged. When an order fails during checkout, the customer will receive an error message with details about why it failed.
What to do when you get a checkout error?
If the error is happening in the control panel when you’re trying to perform an order action, such as a refund or capturing a payment, note that each will have specific requirements for that action. In the case of refunds, the transaction for the order must be settled by the payment gateway.
What to do if your shipping address is not correct?
Use the following sections to help you troubleshoot and find the cause. Check your Shipping Origin address. Make sure you have the correct country, state/province, and zip/postcode set up. If it is not right, real time quotes cannot be processed. Look at your shipping zones.
How does the big commerce shipping manager work?
When producing the list of shipping options for the customer, the BigCommerce shipping manager looks at the customer’s shipping country, state/province, and zip code. The shipping manager then identifies the shipping zone that most closely matches.