Contents
What does enable order completion do in call center?
The Enable order completion setting on the call center channel has a major effect on the order processing flow of sales orders that are entered for that channel. When this setting is turned on, all sales orders must go through a set of validation rules before they can be confirmed.
Where can I find custom custom order fields?
Show in My Orders/Email – Displays the Order Field to the customer on their “My Orders” page or in emails. Admin Custom Order Fields can be imported and exported from orders, as they’re stored as order metadata.
How to create a hold code for commerce?
To create an optional set of hold reason codes, go to Retail and Commerce > Channel setup > Info codes. These info codes can be used as a secondary reason code to further define the main hold code. Select New to create a reason code set, and then select Subcodes to define the list of additional reasons.
How are custom order fields added in WooCommerce?
Exported order data is added in a dedicated XML tag automatically when using the “Default” or “Legacy” formats, while it can optionally be included in custom formats.
How does Commerce work with call center channels?
When users sign in to Commerce and enter sales orders or return orders on a page that is related to order entry, their user ID is validated against the configuration of the call center channel. If a user is linked to a specific call center channel, orders that the user creates inherit the traits and default values of that channel.
How to create a catalog price rule in Magento?
Catalog price rule discounts go into effect before the product is placed into the shopping cart. On the Admin sidebar, go to Marketing > Promotions > Catalog Price Rule. In the upper-right corner, click Add New Rule.
How are sales orders linked to call center channels?
Any sales order that a user creates is automatically linked to that user’s call center channel. Currently, a single user may not be linked to multiple call center channels at the same time. An email notification profile can also be configured on the call center channel.