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Can a business unit scoped journey process contacts?
Business-unit scoped journeys will only process contacts that belong to the same business unit as the journey owner—even if the journey targets segments, lists, and/or pages that include contacts belonging to other business units. Organization-scoped journeys will process contacts belonging to all business units.
Can a business unit be considered a duplicate?
When scoping is enabled for your instance, duplicate detection and matching for incoming contacts and leads considers the owning business unit. This means that you could have two or more identical contacts in the database, with each belonging to a different business unit without being considered a duplicate or match for the others.
Is the business unit scope optional in Dynamics 365?
Although most business-unit functionality is always enabled in Dynamics 365 marketing, business-unit scopes for segments and customer journeys are optional (as described previously in this topic).
Can a scoped segment contain all business units?
Business-unit scoped segments will only contain contacts that belong to the same business unit as the segment owner—even if the selection criteria would otherwise find contacts belonging to all business units. Organization-scoped segments can contain members belonging to all business units.
Why do we need a Deployment Manager app?
The Deployment Manager app provides the ability to move items between Business Units without needing to reconfigure everything. This allows for many use cases, such as moving assets from a staging to production Business Unit. Perhaps the biggest reason why it’s a readily welcomed addition to the SFMC tools: migration!
How are business units used in Dynamics 365?
Business units are a standard feature of model-driven apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation). Admins can use business units to control access to records based on who is using the app and who owns each record.
When do you need to create business units?
Business units are mapped to an organization’s departments or divisions, so if your organization is structured around departments or divisions that have separate products, customers, and segments, you might want to create business units.