Can a knowledgearticle be used in a soql clause?
KnowledgeArticle can be used in a SOQL clause, but doesn’t provide access to the fields from the article. Provides read-only access to an article and the ability to delete the master article.
How to search Salesforce knowledge with soql and SOSL?
Salesforce Knowledge with SOQL and SOSL Use the Salesforce Object Query Language (SOQL) to search your organization’s Knowledge data for specific information. SOQL is similar to the SELECT statement in the widely used Structured Query Language (SQL) but is designed specifically for Salesforce.
Is the ID of a knowledgearticle record identical?
Unlike KnowledgeArticleVersion, the ID of a KnowledgeArticle record is identical irrespective of the article’s version (status). Knowledge__ka is derived from this object. Knowledge must be enabled in your org. A user must have the View Articles permission enabled.
How to become a knowledge user in Salesforce?
Knowledge must be enabled in your org. A user must have the View Articles permission enabled. Salesforce Knowledge users, unlike customer and partner users, must also be granted the Knowledge User feature license. The ID of the user who archived the article. The date when the article was archived.
How are articles classified in the knowledge base?
Articles in the knowledge base can be classified using data categories to make it easy for users to find the articles they need. Administrators can use data categories to control access to articles. When working with articles, keep in mind that the KnowledgeArticle represents the parent record of all article versions.
Where can I find knowledge articles in Salesforce?
Salesforce Knowledge offers four channels where you can make articles available. Internal App: Salesforce users can access articles depending on their role visibility. Customer: Customers can access articles in a community, site, or customer portal.
Where can I find knowledge articles for customers?
Customer: Customers can access articles in a community, site, or customer portal. Customer users inherit the role visibility of the manager on the account. In a community, the article is only available to users with Customer Community or Customer Community Plus licenses.