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Can a wannabe knowledge base be searchable?
A wannabe knowledge base has everything same as a regular knowledge base: It has very informative and good written articles, it has categories, subcategories etc. but it is not searchable! In order to make your wannabe knowledge base searchable, the first thing you want to do is to have some search engine code under the hood.
How to search the knowledge base using keywords?
Start your search using no filters, simply typing in a set of words or phrases into the box Search Using Keywords. The Search will return all article that contain the words that you have entered in the box. Enclose phrases in quotes, “How to search the Knowledgebase” to narrow your search to a specific phrase. When…
How to refine your search in knowledge base?
If you have filtered down to a specific product and find that you still have a large number of documents to scan through, you can refine your search by selecting a specific catagory from the Refine your search catagory.
Which is the best software to make your knowledge base searchable?
Helpjuice is a knowledge base software which is optimized to make your knowledge base searchable. What works with Helpjuice might not work with your software solution (although SOME of the following tips might – or should! – be helpful, no matter what kind of software you use).
How to configure the knowledge base search control?
You can configure the Knowledge Base Search control to: Show automatic suggestions in search results based on certain fields, or based on text analytics. The text analytics feature in only available for Dynamics 365 for Customer Engagement. Define filters that users can use on search results.
How to search for knowledge base in Dynamics 365?
Knowledge base search control. In the app, select a case by navigating to Service > Cases. In the Related section (also known as Reference panel), select Knowledge Base Search and search for knowledge articles using keywords in the search box.