Contents
Does salesforce have keyboard shortcuts?
Use keyboard shortcuts to work efficiently in Salesforce. Shortcuts help you navigate and work with records faster and without using your mouse. You can use these shortcuts with your web browser shortcuts.
How do I enable keyboard shortcuts in Salesforce?
Turn On Keyboard Shortcuts
- From Setup, enter Apps in the Quick Find box, then select Apps.
- Next to the Sample Console, click Edit.
- Click Customize Keyboard Shortcuts.
- Click Edit.
- Select show keyboard shortcuts, and remember the corresponding key command SHIFT+K.
- Click Save.
- Click Back to Sample Console.
- Press SHIFT+K.
What is Salesforce quick text?
Quick text saves users time and helps you standardize your company messaging. With quick text, you can insert predefined messages, like greetings, answers to common questions, and short notes. You can insert quick text in emails, chats, events, tasks, Knowledge articles, and more.
What are the keyboard shortcuts for Salesforce composer?
Ctrl + . ⌘ Cmd + . (Windows) Save record. The focus must be on a field (macOS) Save record. The focus must be on a field Move through the list of open composer windows in the overflow menu
How do I add shortcuts to my keyboard?
Create the custom shortcut similarly to how you edit a standard shortcut. From Setup, enter Apps in the Quick Find box, then select Apps. Next to the Sample Console, click Edit. Click Customize Keyboard Shortcuts. Click Edit. Click +Add Keyboard Shortcut.
What do keyboard shortcuts do for support agents?
You might notice the themes of moving and editing. The standard shortcuts let you press keys to focus your movements inside a console or edit records in a console. Depending on your support agents’ workflow, they might never need to use a mouse again with a console, as long as you provide them with all the right shortcuts.
How to use keyboard shortcuts to close cases faster?
In other words, your support team can immediately start using shortcuts to close cases faster. Let’s check out these default keyboard shortcuts. Go to the Sample Console that you created in a previous unit by clicking Sample Console from the App Picker. In the console, click and select Show Keyboard Shortcuts. A convenient overlay appears.