How are knowledge articles used in Salesforce?
Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. The articles are then published and can be used internally or externally in a range of channels. You can publish articles in customer and partner sites and public websites or share articles in social posts and emails.
How do I export a Salesforce knowledge article?
- Choose Production and provide salesforce login credentials.
- Export articles based on the filter provided by the app.
- Export in Salesforce Article importer format.
- Once done, mail will be sent to the exported user. Download from the mail.
How to change the state of a knowledge article?
During its lifecycle, a knowledge article can be in the following states: 4: Expired (after a knowledge article is expired as per the expiration date specified while publishing) To change the state of the article, use the Update message on the knowledge article record to update the KnowledgeArticle.StateCode attribute.
How can I create a knowledge article record?
The following sample code shows how you can create a knowledge article record. When you create a knowledge article record, the major version is automatically set to 1 and minor version to 0.
What is the GUID value for a knowledge article?
The GUID value of the primary key ( LanguageLocaleId) for each language record in the LanguageLocale entity is the same across all Dynamics 365 Customer Service organizations. During its lifecycle, a knowledge article can be in the following states: 2: Scheduled (after a knowledge article is scheduled to be published)
Is there a full text search for knowledge articles?
Knowledge articles in Dynamics 365 Customer Service, including their versions and translations, are full-text indexed and support SQL Server full-text search. For more information about full-text search, see SQL Server: Full-text Search.