How are patients added to a wait list?
Thus, health systems started doing the only natural thing…adding patients to a waitlist. For health systems, there are two types of patient workflows. First, there is practice offered waitlists.
How can I keep my clients on my waiting list?
You can either do this through a simple spreadsheet in Google, or you can start a new segment or tag in your mailing list called “Client Waiting List” and keep up with them there. So you have a good number of clients on your waiting list. Now how do you keep them interested until your next booking period?
What are the pros and cons of waitlists?
QueueDr created this guide for those working at health systems focused on operations, patient experience, patient access, and call centers to shed some light on the pro’s and con’s of the different types of waitlists. We cannot go into waitlists without talking about patient access.
What does it mean to be on a waitlist for middle school?
Middle and high schools use waitlists to fill any open seats after offers are released and before school starts in the fall. Being on a waitlist means your child does not have an offer to that program. Not all programs will have available seats, so not all programs will make waitlist offers.
When do you call back from a waitlist?
Most healthcare systems do neither of these waitlist workflows. Instead, schedulers frequently tell patients to call back in the morning and see if a slot has opened. Patients wait longer and now have to do additional work to accommodate that! Waitlist workflows vary drastically from organization to organization.
Can You text a patient on a waitlist?
A customer of ours ran a test. They used QueueDr and told it to only text patients on the waitlist for one month. Then, the next month they used QueueDr, but allowed the product to text patients booked more than one week in the future who were clinically eligible.