How big can a document be uploaded to DocuSign?
The file size limit for a single document uploaded to DocuSign’s web app is 25MB (25,000KB). However, you may encounter timeout issues with documents as small as 5MB (5,000KB), depending on your internet connection.
How big of a file do I need to upload a document?
However, you may encounter timeout issues with documents as small as 5MB (5,000KB), depending on your internet connection. You can check the file size of your document by locating it on your computer, right-clicking and selecting Properties. Best practice is to keep the file size under 5MB (5,000KB).
What happens when I upload a file to SPD?
Independent of the method I use to upload, after I hit the upload button it changes to the “processing” state and then after about 5 minutes it fails with a blank page. Stating that it can’t load the page. Within SPD it just keeps “processing” the file.
What causes an error when uploading a PDF file?
“Error uploading [filename]. An Error Occurred.” Your file may simply be corrupted—meaning there are metadata issues in the file which occurred during the original document generation, scanning, or some other conversion process has produced an invalid PDF (i.e. one that doesn’t conform to PDF structure standards).
What causes an error when uploading a password protected document?
DocuSign does not support access-password protected documents. If you try to upload such a document, you should see a specific error stating “this file is password protected.” “Error uploading [filename]: Unable to load the document ( [DocumentId]: Password Protected [filename]).
How to adjust the orientation of a DocuSign document?
While DocuSign’s tagger allows rotation of document pages once uploaded, we do not rotate the fields, nor adjust the text rotation within them–text field values are always entered left to right, right side up. Correct the orientation prior to upload using a PDF editor or the tool that created it.