Contents
How do I add a knowledge article in Salesforce?
Let’s add a field so you can start capturing knowledge.
- From Setup, type Knowledge into the Quick Find box.
- Click Knowledge Article Types.
- Click Knowledge in the Label column.
- Click New in the Fields section.
- Select Text Area (Rich).
- Click Next.
- Name your new field ArticleBody.
- Click Next.
Which two requirements must be met for a user to view knowledge articles within a Salesforce organization?
Which two requirements must be met for a user to view knowledge articles within a Salesforce organization? The user must have access to the articles tab. The user s profile must have the read permission for the at lease one article type. The user must have access to the articles tab.
What are two features of knowledge Choose 2 answer?
Knowledge articles are always publicly available for customers. B . Knowledge articles integrate with Service Console.
How to enable and configure Lightning knowledge unit?
To access Knowledge, you need permissions on your user record. From Service Setup, click the Home tab. Click View All and then search for and select Knowledge Setup. Click Start. Ensure your name is selected as a Lightning Knowledge Author. Click Next, Next, then Finish.
How to display Salesforce.com Lightning knowledge with a public?
Breadcrumbs can be used in community to display the hierarchy for articles or topics and community users can easily navigate between child and parent records. The login button on the public community can be used to redirect the users to another community or to the Salesforce home page.
How to configure Lightning components on community pages?
To configure communities, perform the following steps: Navigate to Setup > App Setup > Customize > Communities > All communities. Click New Communities. Select Customer Service (Napili). Click Get Started. In the Name field, enter a name for the community. Do not enter URL in the URL field.
How to create a cloud site with knowledge?
Click Setup. Enter Topics for Objects in Quick Find, then select Topics for Objects. Under Object, select Knowledge. Click Enable Topics. Check Text and Title. Click Save. You come back to topics later when you’re configuring your site. Now that you have your basic setup in place for knowledge, create a few sample articles for Category 1 Biking.