How do I create a macro in social studio?

How do I create a macro in social studio?

Macros in Social Studio

1. Add a post to one or more workspaces.
2. Apply the same Status, Priority, Assignment, Sentiment, Classification, Post Labels options to a post.
3. Apply the same note and Author Labels.
4. Hide a post that matches the same options in an Engage column.
5. Send the post to a specified Salesforce org.

What is engagement macros in social studio?

Engagement Macros: Select a single macro button and apply various actions to multiple posts at the same time. For example, use an Engagement macro to: Add a post to one or more workspaces. Apply the same Status, Priority, Assignment, Sentiment, Classification, Post Labels options to a post.

What is Social Studio automate?

Social Studio Automate augments your existing social platform functionality with the power of automation. It’s a rules-based and web-based software engine designed to process and sort social media content. You can apply automated formulas for handling posts based on preset criteria.

What can you do with Social Studio?

Social Studio is a one-stop solution to manage, schedule, create, and monitor posts. You can organize posts by brand, region, or multiple teams and individuals in a unified interface. Social Studio offers powerful real-time publishing and engagement.

How much does Salesforce Social Studio cost?

The pricing for Salesforce Social Studio starts at $1000.0 per month. Salesforce Social Studio has 4 different plans: Basic at $1000.00 per month. Pro at $4000.00 per month.

How many users does social studio have?

You can add up to 50 Social Accounts to a Social Account Summary dashboard or a Mixed Account Summary dashboard. These limits are a total of Social Accounts types, such as Facebook, Twitter, LinkedIn, YouTube, Google+, and Instagram, both Personal and Business.

Which are the social sites where you can engage through social studio?

Social Studio is Salesforce’s solution for listening, engaging, and publishing across the most popular social media networks on the planet—Facebook, Twitter, LinkedIn, Instagram, Pinterest, YouTube, Google My Business, and Sina Weibo, to be precise.

Is social studio part of service Cloud?

Integration of service cloud and social studio allows service agents to communicate and respond to cases created through social channel. A social customer service solution offered by Salesforce requires the following components: Social Studio – Enable Publish, engage and analyse social listening across brand channels.

What does Salesforce social studio do?

Is social studio part of Salesforce?

Use Social Studio for social media scheduling, real-time engagement, plus rich engagement and search analytics. There are many similar solutions out there on the market, however, Social Studio, part of Salesforce Marketing Cloud, is especially cool!

What are topic profiles social studio?

That’s where Topic Profiles come into play. These are like a social media search tool where you can define the keywords of your interest. Then, Social Studio fetches conversations on social media sites and other places like forums, reviews, and blogs.

What is a social account in social studio?

All users, except basic users, can add social accounts to the Marketing Cloud Social Studio organization. Admin-only users, super users, and full users can then add these accounts to one or more workspaces.

How to create a macro in social studio?

Navigate to Engagement Macros in Admin Settings. Click Add New. Enter a name and description. Select workspaces for the macro. Select options for the macro. Save the macro. You can also create the macro directly in Social Studio Engage by clicking Create New in the Macros tab of the post inspector for a post.

How to publish multiple posts in social studio?

In Social Studio Engage, navigate to a post. Click the post to open post inspector. To view a list of macros, click Macros. To view the details of the macro, click next to the macro. Click a macro to apply it to the post. You can select multiple posts to apply the macro.

How do you apply a macro to a post?

Click a macro to apply it to the post. You can select multiple posts to apply the macro. Press Shift and select a range a posts, or press Ctrl and select posts that aren’t next to each other.

How to hide a post in social studio?

Apply a specified status, priority, assignment, sentiment, classification, or labels to a post. Hide a post that matches specified options in Social Studio. Send the post to a Salesforce org.