Contents
- 1 How do I delete a draft knowledge article in Salesforce?
- 2 How do you edit a knowledge article?
- 3 Who can edit knowledge articles in ServiceNow?
- 4 How to change the language of a knowledge article?
- 5 How to create knowledge articles using templates in?
- 6 How does knowledge management affect the agent experience?
How do I delete a draft knowledge article in Salesforce?
Delete an Article Type
- From Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
- Next to the article type, click Del.
- Confirm that you want to delete the article type.
How do you edit a knowledge article?
Navigate to Knowledge > Articles. Select an article from the Published or Unpublished category. On the Knowledge form, click Edit. Note: If the knowledge article was created using Microsoft Word, you can edit the article only in Microsoft Word.
Can we delete published articles in Salesforce?
You can delete articles and translations on the Article Management tab or the detail page of the article or translation. Deleting permanently removes articles from the knowledge base. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.
Who can edit knowledge articles in ServiceNow?
As a fulfiller, you can edit a knowledge article by clicking the Edit button at the top of any article. You must be logged in to the fulfiller view of ServiceNow for this option to be available.
How to change the language of a knowledge article?
When you create a new knowledge article, the default language you selected is used. If you need to change the language for a specific article only, select the Summary tab, and then select your preferred language in the Language field. Select Save. The changes you’ve made will affect the agent experience.
What are the different types of knowledge articles?
Types of Knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, and more. Use the rich text editor to create knowledge articles, format your content or embed videos and images.
How to create knowledge articles using templates in?
When agents go to create new articles, the settings they made will be reflected. Knowledge Authors can use the templates to create knowledge articles quickly and the fields for the knowledge article are pre-populated according to the selected template. To create knowledge articles using templates:
How does knowledge management affect the agent experience?
The changes you’ve made will affect the agent experience. When agents go to create new articles, the settings they made will be reflected. Knowledge Authors can use the templates to create knowledge articles quickly and the fields for the knowledge article are pre-populated according to the selected template.