How do I delete a knowledge article in Salesforce?

How do I delete a knowledge article in Salesforce?

Delete an Article Type

1. From Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
2. Next to the article type, click Del.
3. Confirm that you want to delete the article type.

How do I edit a published knowledge article in ServiceNow?

Edit a published knowledge article

1. If the article is already published, click Create new version.
2. Edit the KBV and click Save often to avoid losing work.
3. When ready to publish, click Publish (if article is marked Internal) or Submit for Review (if article is marked visible for “Public” or “Any HarvardKey User”).

How do I update an article in Zendesk?

In Guide, click the Manage articles ( ) icon in the sidebar. Find the articles you want to update by browsing, searching, or using a new or existing articles list. Select one or more articles to update. You can select a maximum of 30 articles at a time.

How to search for knowledge articles in case form?

To search for knowledge articles in a case form, select the Knowledge Base Search search box in the Knowledge Base Search control of the Related section. The search results are automatically populated based on a field your administrator configured in the Knowledge Base Search control properties.

How to find missing columns in knowledge article?

If any of these columns are deleted or missing, the search query displays an error. An admin can configure the knowledge article quick find view columns list by navigating to Settings > Customizations > Entities > Knowledge Article > Views > Quick Find View > View Columns.

How to copy an article in knowledge base?

To configure the ability to copy and send article URLs, see Configure knowledge base article URLs. In the sitemap, select Knowledge Search. In search box, type keywords of an article. Select copy URL icon to copy the article URL. To open an article in a new window, select the pop-out icon. To copy the article URL, select Copy URL.

Where can I find the linked knowledge articles?

The linked knowledge article subgrid is available for an entity, such as a case or account, only if your system administrator has added the subgrid to the entity form. The knowledge article subgrid displays the knowledge articles that have been linked with the entity. Some of the options available are as follows: