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How do I enable case comment notifications for contacts?
- From Setup, enter Support Settings in the Quick Find box, then select Support Settings.
- Click Edit.
- Select the Enable Case Comment Notification to Contacts checkbox.
- Choose an email template to use for case comment notifications in the Case Comment Template field.
- Click Save.
In which situation is the case contacts notified when a support representative adds a new case comment?
3. In which situation is the Case Contact notified when a support representative adds a new case comment? The system administrator configures the Case auto – response rules. The support representative uses the Send Email action on the Case Feed.
How does email notification on new case comment work?
The workflow rule updates the Case.Status field, which fires another workflow rule on the Case object itself. The end result is an email to the case owner that is notified that a new case comment has been added. However, I can’t find a way of including the case comment itself in the email, so it’s almost useless.
How to send email notification to a user or queue?
I would like to know how to send email notification to the owner of the Case. Owner might be a user or a Queue. When a Case is assigned to Queue all users in the Queue must be notified. The Ownership of the cae might be changed manually or assigned using a assignment rule. Any help regarding this is highly appreciated.
When is case assignment notification to a user or queue?
When a Case is assigned to Queue all users in the Queue must be notified. The Ownership of the cae might be changed manually or assigned using a assignment rule. Any help regarding this is highly appreciated. Thanks! Please follow the below link it will give you better knowledge regarding of Case assignment notification.
How to get case assignment notification in Salesforce?
In each new case I assign contact form employees account that handles the case, I want that every new case that comes to be automatically sent to the employee I assigned in the form with all the details. I would happy to get your help. You need to sign in to do that.