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How do I enable collaborative inbox in Google Groups?
Step 2: Turn on Collaborative Inbox features Sign in to Google Groups. Click the name of a group. On the left, click Group settings. Under Enable additional Google Groups features, select Collaborative Inbox.
How do Google collaborative inboxes work?
Google Apps for Work provides a collaborative inbox: a type of Google Group that allows multiple people to see, search, and respond to incoming email. A collaborative inbox work much like a standard Google Group. People send an email to a single Group email address, then members of the group are notified.
How to use Google Group as shared inbox?
Under Group type, either leave it as Email list (if you just want to have multiple people receive the emails) or select Collaborative inbox from the dropdown (if you want G Suite to help to keep track of who has replied to which incoming emails – useful for support). Post add a checkmark next to Public .
How to create a group with collaborative inbox?
After a group owner or manager turns on Collaborative Inbox features for a group, members with the correct permissions can use these features to manage conversations with each other. A group owner or manager must first: Create a Collaborative Inbox group or enable Collaborative Inbox features for an existing group.
Where do I create groups in Google Groups?
Participate in discussions or a Collaborative Inbox at Google Groups (requires turning on Groups for Business) Group must be created in the Admin console, not using Google Groups. For communication and collaboration groups (includes email lists), and configuration groups. The best way to create a group is in your Admin console.
How to organize collaborative inbox in Google workspace?
Organize your Collaborative Inbox workflows by applying labels to related conversations. Labels let you categorize conversations across assignment and resolution status. For details, see Use labels to categorize group content.