How do I enable email in case feed?

How do I enable email in case feed?

In Salesforce Classic, you must also enable Case Feed.

1. From Setup, enter Support Settings in the Quick Find box, then select Support Settings.
2. Click Edit.
3. Select Enable Email Drafts.
4. Click Save.

What are case feed actions?

Enabling Case Feed actions and feed items gives your users access to some standard actions they’ll need when working with cases, such as Email and Change Status, and to feed items related to those actions.

How do I enable email publisher in Salesforce?

Contact your admin to enable the email publisher.” If you click on Feed Tab and then click “insert article as email”, it will work….Workaround

1. open a case as a system admin.
2. Click on “Setup” (gear Icon).
3. select “Edit Page”
4. Highlight the “Tab” component.
5. In the Tab’s property, set “Default Tab” as “Feed”

What is case feed in Salesforce?

Case Feed streamlines the way you create, manage, and view cases. It includes case actions like creating case notes, logging calls, changing the case status, and communicating with customers in a Chatter feed.

What is case feed actions and feed items?

How do I add an email to a case feed in Salesforce?

In Lightning Experience, create the Email quick action.

1. From Setup, click the Object Manager tab. Select Cases, and open the Buttons, Links, and Actions setup page.
2. Click New Action.
3. For Action Type, select Send Email.
4. For Standard Label Type, select Email, and click Save.

Why is send email not showing in case feed?

So that means I have two there “Send Email” (which as per above does not appear in the Case Feed) and “Email” which does appear (and supports Quick Text) I’m not sure if this was updated at some point but you can no longer move the “Email” action into the Salesforce1 and Lightning Experience Actions area of the page layout.

How to enable case feed actions and feed items?

Ensure “Enable Case Feed Actions and Feed Items” is enabled under support settings. To modify Support settings : Go | Setup | Customize | Cases | Support Settings. for me it worked when i added Send Email Action from the lightning quick action button on the page layout . it wasn’t case.sendemail just the sendemail one.

How to send an email action not showing?

Ensure the org wide default email address is setup and verified. Ensure the Open Activities and Activity History is on layout and can’t hurt to ensure the Email (SendEmail) action is on the layout. You need to sign in to do that. Need an account?

Why are quick actions not appearing on case page layout in?

Quick actions appear on the Chatter tab. So, quick action would not appear at top of page layout or Highlight Panel if feed tracking is enabled. In my case, for time being I disabled feed tracking on case and it worked.