How do I enable live agent settings in Salesforce?

How do I enable live agent settings in Salesforce?

Step 1 – Enabling Live Agent

1. From Setup Classic in Salesforce, in the Quick Find box, search and select Live Agent Settings.
2. Select Enable Live Agent.
3. Click Save.

How do I enable chat settings in Salesforce?

Enable Chat

1. From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
2. Select Enable Chat .
3. Click Save.

How do you assign agents to a chat button?

From Setup in Salesforce, enter Users in the quick find box and then click on users. Click edit next to a Users name, and then select Live Agent User. Finally, click Save. Once you have created and assigned users, now you need to create and assign live agent skills.

What is chat agent configuration Salesforce?

Chat agent configurations enable you to control your users’ access to certain Chat features. You can create multiple configurations and assign them to different types of users. For example, create a configuration for experienced agents that gives them more permissions than new agents have.

What is Salesforce Livemessage?

Salesforce Live Message is an app downloaded from AppExchange, and it is used to allow customers and companies to have a two-way text message conversation using SMS and Facebook application. Usage: customers resolve the queries using their preferred messaging app like SMS to contact agents at any time.

Does salesforce have a chat feature?

Many Chat features are available in both Salesforce Classic and Lightning Experience. Continue customizing your Chat implementation by setting up chat conferencing, automated invitations, and more. Welcome to Chat for support supervisors! Chat makes it easy for your agents to support customers.

How do I deploy a chat button in Salesforce?

Create Chat Buttons

1. From Setup, enter Chat Buttons in the Quick Find box, then select Chat Buttons & Invitations.
2. Click New.
3. Select Chat Button from the Type field.
4. Choose the settings for your chat button.
5. Click Save.
6. Copy the button code, and then paste it on each web page where you’ve deployed Chat.

What is Chat button in Salesforce?

Each chat button is associated with a particular skill or set of skills. Chats that are initiated from the button are routed to agents with those skills. Create a Salesforce site and static resources to use custom images for the online and offline versions of your button.

Does Salesforce have a Chat feature?

How do I increase Chat capacity in Salesforce?

How to set chat capacity to the users in Live Agent in Salesforce? 1. Go to Setup –> Build –> Customize –> Live Agent –> Live Agent Configurations.

How do I add agents to my LiveChat account?

Go to the Agents section, click +Add in the top right corner and select Invite Agents. Provide your teammate’s e-mail (an invitation will be sent to this e-mail address).

How to check the resolution time on LiveChat?

Resolution time: Data on the average amount of time your agents need to resolve a ticket. Ticket sources: See how many tickets you get through the chat window, the ticket form and through email. In the Team, Business and Enterprise plans, each report can be filtered by a particular agent, group of agents or tag.

What happens when all LiveChat agents go offline?

When all your agents go offline, your LiveChat switches to offline mode. It means that your visitors can leave messages via ticket form and contact you even after your office hours. You can answer these messages in the Tickets section.

What do you need to know about live chat?

Chat ratings: Customer satisfaction statistics based on the rates received by agents during chats. Queued visitors: Information about the number of visitors that entered the queue and then proceed to chat or left the queue. Queue waiting time: Data showing how long visitors needed to wait before entering chat from a queue.