Contents
How do I get a transcript of a live chat?
Go to Archives and choose the chat you want to get transcript from. Click on the three dots in the top right to open the action menu. Select Send transcript from the menu. Enter your e-mail. Click on Send copy to finalize. You can forward your chat transcripts to a list of emails.
How are live chat scripts different from canned responses?
Live chat scripts are different from canned responses. Canned responses are used to answer the questions quickly, but not necessarily the lead to closing a sale. By using the right scripts and phrases, you not only resolve your customer’s queries but also deliver consistent customer experience.
Why are customer service chat transcripts so important?
Customer service chat transcripts help in the following ways: Faster response – With preset responses, for the commonly asked questions, hasten the resolution process with quick responses, and boost customer satisfaction.
How can I forward my chat transcripts to my email?
You can forward your chat transcripts to a list of emails. To do that, follow these steps: Go to Settings > Chat settings > Transcript forwarding. Enter an email address (you can enter more than one, by separating them with a comma). Click on Save changes to finalize.
How can I Check my Case status online?
You can verify your case status online from your home or office, even from your cell phone! The Case Status Online landing page shows other quick reference online tools, such as how to change your address online, how to submit an inquiry about your case (e-Request), case processing times and how to locate a USCIS office.
Are there any quick actions for live chat?
Not having this functionality is a big limitation on the Live Agent / Snap-Ins chat functionality. Since the Live Chat Transcript is where an agent will be during a chat, being able to update the fields in the standard components and create custom quick actions on this object would be very useful. This is much needed.